TOPICS
INCLUDE:
- Business
Writing Techniques. The four C's - Clarity, Conciseness, Courtesy,
Correctness.
- Parts
of a Letter. Dates, Opening, Closing, Grammar Focus.
- Letter
of Correspondence.
Subject Headings, Grammar Focus.
- Giving
Information. Referring, Giving Good / Bad news, Grammar Focus.
- Putting
Things Right. Requesting Action, Apologising, Grammar Focus.
- Requesting
Information.Requesting Information, Faxes, Grammar Focus.
- Complaints.
Making a Complaint, Warning Letters, Grammar Focus
- Reports.
Layout of Reports, Planning & Organisation, Terms of reference, Grammar
Focus .
- Proposals.
Planning & Research, Making Suggestions, Contingency Planning, Grammar
Focus.
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