Spoken Business English Courses
Coming Class
Course Title: Spoken and Written English Skills for Airport Assistants
Course Period : 07 May 2004 - 24 June 2004
Course time 2:00 pm - 5:00 pm
Course outline(see attached).

TOPICS INCLUDE:
  • Introductions. Meeting new people. Greetings. Informal and formal conversations. Making the right impression
  • Telephoning. Taking messages. Getting information from the customer. Clarifying information
  • Company Information. Company profile. Product ranges. Organisation. Current activities
  • Exchanging Information. Giving detailed descriptions. Creating interest. Explaining what you need. Sizes and dimensions.
  • Reporting. Company history. Saying when. Reporting on a work project.
  • Socialising. Business Lunches. Offers. Interest and routines.
  • Meetings - putting forward ideas. Recommending action Asking for opinions Making suggestions
  • Meetings - dealing with problems. Handling questions. Justifying decisions. Problem solving.
  • Making arrangements. Arranging meetings. Talking about the time. Fixing a time an making. Appointments. Air travel. Future possibilities.